For information or advice call 020 8763 9953 or email [email protected]



We want you to be happy with your purchase!

However, if you change your mind for any reason, you can return it to us for a full refund within 14 days of delivery, provided the goods are not subject to the limitations below.

You will not have a right to return these categories of goods;

(i) products which constitute audio or video recordings or computer software which have been unsealed by you;

(ii) ones that the price of which is dependent upon fluctuations in financial markets which we cannot control;

(iii) made to your specifications, clearly personalised or specially ordered;

(iv) goods with a security seal which cannot be resealed for resale

(v) goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

Should you wish to return any product, please follow the procedure below before doing anything so you receive our expert advice on the correct method of return, or our collection instructions, depending on the type of goods.

The goods must be not of a category above, and they must be intact, unused  and with all their original packaging and paperwork.

Products returned within the 14 day period referred to above will be refunded in full, including the cost of sending the products to you. However, you will be responsible for paying the cost of returning the product to us safely. See below for instructions on our Returns Procedure

If you cancel an order on this basis and you do not return to the products to us, we will recover the products and charge you the costs that we incur in doing so. If you return the products at our expense, we will charge that expense to you.

Returns Process

Please contact us by email ([email protected])¬†to receive the best advice on returning your product, and include your telephone number.

Please ensure you follow the instructions given, which may involve using a registered, insured postage or delivery service, or we may arrange collection, depending on the goods concerned. We will also advise you on properly packaging the goods.


If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used to pay for your purchase. We will process the refund due to you as soon as practicable and, in any event, within 14 days of receipt of returned items that are received in satisfactory condition.

Nothing in these terms of sale affects your statutory rights.

Faulty Goods

In the rare case you do receive an item with a manufacturing fault we are more than happy to replace or refund the item at your preference.

Please contact us at¬†[email protected]¬†to discuss the issue and receive return instructions.

If appropriate, please include a photo with your email!

Nothing in these terms of sale affects your statutory rights.